returns + REFUNDS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept returns on products that are intimate or on sanitary goods.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the confirmation of your refund, your refund will be processed; and a credit will be applied to your credit card or original method of payment, within 7 working days.


exchanges

We only replace items if they are defective or damaged.  If you need to exchange a garment for the same item or different size, please send us an email at info@mysportlondon.com and we will arrange an exchange for you. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


fault + fixing

We stand firmly by the quality, fit, feel and look of our garments. Our designs and our production are product developed by an expert industry team to ensure the best fit-for-purpose in all areas. If you product fails to perform, arrives with you structurally damaged or otherwise fails structurally, we will replace it, fix it or work with you to select a suitable alternative solution. This is how we develop excellence for what our athletes need. We speak to them and listen to them. Replacements are at the discretion of our team - we remain committed to enhancing your way of doing your sport.